Change Conversation.
If we change the conversations people contribute to, we change the way they think and what gets done in the enterprise.
“An organization’s results are determined through webs of human commitments, born in webs of human conversations.” (1) “In fact, thoughtful conversations around questions that matter might be the core process in any company – the source of organisational intelligence that enables the other business processes to create positive results. A more strategic approach to this core process can not only appreciate an organisation’s intellectual capital, but can also create sustainable business value in the knowledge economy.” (2) “Conversations are the way workers discover what they know, share it with their colleagues, and in the process create new knowledge for the organization. In the new economy, conversations are the most important form of work ... so much so that the conversation is the organization." (3)
And because in changing the conversation we provide contributors with new, adaptive skills, they are better equipped for the further, inevitable changes of the future.
Our Toolkit Includes
Conversation: We are skilled listeners. We listen for significance, and have broad experience of human and technical contexts that enable us to filter and sort rapidly
Graphics: I think in pictures. Clients ask me: "David – draw us a picture..." I have a synasthesia that emerges in "seeing" problems and conversations as graphics
Heuristics:We use a range of our own models forged in complex problem spaces, as well as the best we have found from years in practice
Design: We work in the realm of resolving "wicked problems*", using both analytic and design approaches.
Metaphor: We find metaphors useful to bring insight and understanding, for both ourselves, and our clients.
Systems:We can map and describe the systems in which people unknowingly are operating. This is a powerful diagnostic tool, leading to effective and powerful solutions.
User-driven: The users perspective drives our outcome and final solution. This means taking experience seriously. The experience of the user is part of the material from which a solution is built.
Outcome based: We seek out the 'owners' intent. What we make connects to your purpose
